About users, customers and jobs to be done Ranting about the obvious: A customer acquires the product. A user uses it. Posted on 18 January 2026. Tags rant, user experience, customer experience, JTBD
When it's not the usability, but the habits A short story from a research project some years ago, about sticky habits, accurate data and complaining customers Posted on 22 January 2023. Tags user experience, user research, story, behaviour, habits, service design
Kitsch - You know, you want it What is kitsch? And what on earth does that have to do with user experience? A brief journey into the abyss of design. Posted on 13 April 2022. Tags design, user experience, talk, kitsch, design theory
UX is not UI! It's not that complicated to get the difference, if you want to understand it. Posted on 30 August 2019. Tags user experience, comment, rant
UX Survival Workshop Learn how to survive as UX pro in hostile or immature environments and how to nurture change. Posted on 25 February 2019. Tags workshop, user experience, communication, soft skills, ux management